So, Social Media has become a part of our daily lives. We discussed in a previous post how 80% of online Americans use some form of social media and how marketers increasingly plan on using it. So, what changed? What is leading to the widespread adoption of social media? I identified 3 trends:
- iPhone: With a iPhone in every hand, it is easier than ever for people to read, create or participate in any kind of social content. You don’t have to wait to get back to your PC to let your friends know about the cool dinner place you just went to or respond to comments on your blog. iPhone and a range of Android powered phones that are coming into the market now have completely revolutionized the internet experience.
It has given instant gratification a new meaning. The other day I was at the US Open Finals and was using to iPhone to share the experience with my friends: updating match photos, responding to people’s comments on my status on Facebook, sending out tweets. - Twitter: The average number of tweets sent out everyday is 1.9 million. Twitter is sometimes called the SMS of the Internet. Big companies like Dell, Starbucks, Bank of America and Comcast have been using Twitter to promote their products and answer customers’ questions. But you know when a trend has gone mainstream when small businesses and entrepreneurs are using it as part of their strategy to build customer loyalty and grow their revenues. The Wall Street Journal carried an article last week titled “Entrepreneurs Tweet Their Way Through Crises“. The NYT carried another article on increasing success with small businesses back in July.
You know when a trend has gone mainstream when the country’s president uses it for fundraising and staying connected with the voters during the presidential campaign.
You know when a trend has gone mainstream when people are using it for news on crises and emergencies. During the Mumbai terror attacks, tweets were being posted at the rate of 70 tweets every 5 seconds. - Early Adopters: As of Jan 2009, 54% of Facebook users were under 24 years old. The median age of a Twitter user is 31. Every new platform or tool requires a set of people who are willing to buy into the trend, experiment with it and provide constructive criticism. The work of William Struass and Neil Howe offers some insights: raised with laptops and cell phones, this generation is comfortable with evolving technology.
A 2004 Pew Internet & American Life survey found 84 percent of 12- to 17-year-olds owned a computer, cell phone or Personal Digital Assistant. Cell phones help maintain an often close bond between young people and parents.
Other findings in the Junco and Mastrodicasa survey included that 76% of students used instant messaging, 92% of those reported multitasking while IMing, and 40% of students used television to get most of their news and 34% the Internet.
iPhone made social media available on the go; tools like twitter, facebook, blogger and youtube made it easy for everyone to create and share content online and the Millennials provided the critical mass needed to take it past the tipping point.
Do you see any other trends shaping growth in social media?
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